Terms and Conditions

 

Departure

 We recommend that guests honor our departure policy as departure time will not be extended for more than 15 minutes and a fee of one thousand Naira (N1000) will be applicable for rescheduling due to lateness or change in travel plans. Please note that rescheduling is subject to vehicle and seat availability.

Bookings and Reservation

Bookings and reservations made in advance are subject to availability of vehicles. In the event that we are unable to fulfill your reservation, affected guest(s) will be rescheduled to another departure time at no extra cost or may choose to ask for a refund.

Luggage Allowance

All guests are entitled to one medium sized luggage for comfort and safety purposes; we are unable to accommodate any luggage with weight exceeding 13 kg per ticket. In cases where specific guest(s) luggage exceeds this requirement, affected guests will be asked purchase an extra seat to accommodate it.

Owing to the embargo placed by the Nigeria Customs on the importation of some food commodities, kindly note that we do not carry bag(s) of rice on board our vehicles. Fragile items such as electronics, laptops and other valuable items are not to be placed in the trunk of our vehicles but carried as hand luggage.

Please note that hazardous materials such as but not limited to - gas cylinders (empty or with content), generators, building materials, fuel in gallons, agrochemicals, herbicides, pesticides; etc. are not permissible on our vehicles. Guests are also advised to monitor their luggage till their final destination.

Pick-Up Service

Our pick up service are meant to ease our traveler the stress of getting to our terminal. Please note that delay exceeding 15 minutes for passenger traveling with Economy Saver renders your trip void and you may have to reschedule your travel for a later date at a penalty fee of N1, 000.

Refund Policy

Southern Connect Limited has a no refund policy for all tickets duly purchased from any of her sales channels.

Managing Reservations (Rescheduling and Rerouting)

Guests with unused tickets are advised to utilize as soon as possible as ticket validity is restricted to 30 days from date of purchase after which the ticket becomes invalid. Note that all reschedules/ re-routing requests are subject to vehicle and seat availability.

In the event that the fare of the new trip is higher than the old trip, the guest will also be required to pay the differential for reschedule or re-routing request.

Debits without value on online transactions

Guests are advised to contact their banks should they require a refund due to double debits and debits on card transactions or USSD payments without value using our online booking platform.

Price Changes

Prices are subject to change without prior notice to guests due to unforeseen economic circumstances.

Child Fare Rate

We care about the safety of children and have provided a discounts on tickets purchased for children. However, please note the following:

  • The Child fare rate only applies to children between the ages of 2-5.
  • Children within this range cannot travel unaccompanied by an adult.
  • Child fare rates may only be assessable upon the presentation of a valid means of identification for the child (ren) on the planned day of travel failure of which will result in discount cancellation.
  • An adult is only allowed a maximum of one child fare rates per booking.

Carriage of unaccompanied children

Southern Connect can only provide transportation for unaccompanied children between the ages of 10 to 15 on the condition that the parent or guardian of the minor completes and submits our unaccompanied minor form which can be accessed from our website before the commencement of trip.

Animals and pets onboard

Southern Connect conveys humans and not animals or pets.

Smoking Policy

Smoking is prohibited while on board, however guest on a more flexible plan like the business Flex and Super Flex may be allowed to smoke while on board.

Departure time

While we will do all within our control to ensure we comply with communicated departure times, in cases where unforeseen circumstances occur, please note that we are at liberty to alter the departure time without prior notice or compensation

Ticket Validity

Purchased but un-used tickets not used to travel have a validity of one (1) month from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey, in the event that it is, you will be required to pay the difference.

Lost/Forgotten Items

Guests are advised to monitor their luggage while at our terminals or in our vehicles. Should any item be stolen, lost or forgotten, we will not be held liable. Found but unclaimed properties will be kept for a maximum of 30 days before it is disposed of (except perishable items which will be discarded the same day if unclaimed to prevent contamination)

In transit Breakdown

In as much as we do not except in-transit breakdown, we will deploy another vehicle for replacement vehicle within the shortest possible time to complete your trip